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TCASS

THE CLIENT

Territory Care and Support Services formally known as TCASS, have been providing quality care to Territorians since 1999. TCASS is entirely locally owned and operated at Darwin NT. TCASS is an National Disability Insurance Scheme NDIS accredited provider.
The core service programmes offered by TCASS are:
Data security on severIndividualized Lifestyle Options personal care and home support
Data security on severRespite and Transitional Care
Data security on severCrisis or short term Supported Residential Accommodation

THE ENVIRONMENT

The client had a physical server with 30+ users working on windows environment. Users accessing the data through local network & VPN. Email solution was functioning on cloud hosing IMAP technology.

BUSINESS CHALLENGES

Data security on sever
 Data accessibility from remote locations
Physical infrastructure of server aging
Mailbox syc with calendar and accessibility through PC, mobile
Management of existing environment was time consuming exercise
Required a unified communication platform for internal and external meetings

THE SOLUTION

NK2IT recommended Microsoft 365 Business solution
MS Office Suite for: Admin tasks i.e. Word, Excel, Power Point, Publisher etc.
Exchange Online for: Active directory
Outlook for: Email hosting with 50 GB mailbox and custom email domain address
SharePoint for: Up to 1TB central storage repository, document management and collaboration
 Teams for: Unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration
 Single license covers 5 phones, 5 tablets, and 5 PCs or Macs per user
File storage and sharing with 1 TB of OneDrive storage

APPROACH

Consultative methodology
Proof of Concept (POC)
Staged process for migration i.e. mailbox followed by data
Third party tool utilization.

PROJECT OUTCOMES

Central repository for sensitive data achieved through SharePoint
24 x 7 data access resulting in increased productivity
Operational cost gone down by decommissioning aged infrastructure i.e. physical server, networking gears, VPN & server licenses etc.
 Ease of manageability as administrator can manage entire tenancy via single console at any time; from anywhere
Email access gets more efficient via Outlook application through PC, Tablets and Mobile phone
Each user has calendar sync across all respective devices made utmost time managementLower TCO and simplified administration – No on-prem hardware and dedicate IT resource required.
 Due to geographical distance both internal & external one-on-one meetings were very challenging to organize; Teams application made it very easy by video & audio conference
Native integration of IM allows user to know the presence of subordinates

CUSTOMER COMMENT

I think they did a good work. Sajan worked lot of late hours during this project and Nitin organised that in a good way. There are always some minor issues when we do this sort of large migration but I believe we are all good. I think they are good and supportive people and we can take their services in future as well as if required.
(Yogesh Ghodela – IT Manager)
NK2IT PTY LTD is a leading Sydney-based systems integrator (SI) and ICT consultancy provider for SMBs
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Australia Office :
222, 20B Lexington Drive Bella Vista,
NSW – 2153 Australia
1300 065 248 (13000NK2IT)
Email : [email protected]

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NK2IT INDIA Pvt Ltd
134, Bldg No. 2B, Kalpatru, River side park,
Opp. Panchmukhi Maruti, Panvel,
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